Question 1

Are you an Agency?

Accepted Answer

No, we are not an agency. Supernan is a startup founded by two parents who come from high-pressure corporate backgrounds themselves. After experiencing the challenges and limitations of existing child care options firsthand with our own two children, we decided to create a better solution. We're currently incubated at NSRCEL, IIM Bangalore, and are a registered startup with Startup India.

Question 2

Which cities are you operational in?

Accepted Answer

We're operational in Bangalore currently but do keep checking your app, we will expand to the rest of India and beyond!

Question 3

Do you have live-in nannies?

Accepted Answer

No, we do not offer live-in nannies. One of our key criteria for selecting nannies is that they must be mothers themselves. Given this, they prefer to return home after their shifts to spend time with their own children. This also allows us to tap into a pool of high-quality talent. Our platform includes teachers, nurses, and tutors who are dedicated to engaging and caring for your child during their work hours.

Question 4

What happens if my nanny falls sick or goes on leave?

Accepted Answer

Every time your nanny is on leave, we send you a fully trained back-up nanny at no additional cost, even if it is for a single day of leave or a week or longer. That way your day is not disrupted by these unforeseen events.

Question 5

What are the jobs that the nanny will do?

Accepted Answer

Our nannies are focussed solely on child-related tasks such as engaging the child in productive play, massaging, bathing, feeding the child, preparing the child's food, sterlizing the bottles (if needed), changing diapers, putting the child to sleep and organizing the child's room. Please be aware that our nannies do not perform general household chores like cooking, washing dishes, cleaning bathrooms, sweeping and mopping even as a one off. This ensures the highest quality of care for your child.

Question 6

How do you train your nannies?

Accepted Answer

All our nannies are fully trained in all aspects of childcare. They are taught about safety, hygiene, massaging techniques, bathing techniques, how to put the child to bed, how to feed the child, how to sterilise bottles etc. Apart from this, we ensure that our nannies come with police verification. Also, they are fully trained and certified in infant and child CPR and first-aid by doctors from Manipal and Apollo Hospitals.

Question 7

Are there any other fees than the price on the app?

Accepted Answer

The price you see on the app is all inclusive. There are no other fees over and above that.

Question 8

Do the long term nannies get Sunday off?

Accepted Answer

Yes the long term nannies get Sundays and important festivals off to rest and recharge and provide the best possible care sustainably through the week.

Question 9

What happens if we are going on a holiday?

Accepted Answer

If you are going on a holiday, your nanny will continue to be paid in full during your absence. This policy is in place because, in a long-term booking, you represent the nanny's primary source of income. Ensuring their earnings remain stable during your absence helps maintain a committed and dependable relationship. Conversely, if your nanny needs to take leave, we provide either a suitable replacement or a refund for the duration of their absence.

Question 10

I liked one of the nanny profiles, but she's not visible now. Why is that?

Accepted Answer

A nanny who gets booked on a long term booking will not be visible to other parents to prevent conflicts. Given that high-quality nannies are in great demand (we get 10X the number of parents vs. nannies on our platform), we recommend that you book your preferred nanny as soon as possible to avoid missing out.

Question 11

How do I see the nanny profiles available and pricing?

Accepted Answer

Hello from Supernan, you can find all details of the nannies in your area and pricing on the app. Download here: App Store: https://apps.apple.com/in/app/supernan-the-nanny-you-need/id6460034352 Play Store: https://play.google.com/store/apps/details?id=com.supernan

Let Supernan take childcare off your plate.
Our nannies are screened, trained in childcare, police-verified, CPR and First Aid trained.

Download the app to see availability and pricing in your area, its super quick, we promise!

Built with ❤️ by parents, for parents, everywhere.

Frequently asked questions

Are you an Agency?

Which cities are you operational in?

Do you have live-in nannies?

What happens if my nanny falls sick or goes on leave?

What are the jobs that the nanny will do?

How do you train your nannies?

Are there any other fees than the price on the app?

Do the long term nannies get Sunday off?

What happens if we are going on a holiday?

I liked one of the nanny profiles, but she's not visible now. Why is that?

How do I see the nanny profiles available and pricing?

About

Contact

Let Supernan take childcare off your plate. Our nannies are screened, trained in childcare, police-verified, CPR and First Aid trained.

Download the app to see availability and pricing in your area, its super quick, we promise! Built with ❤️ by parents, for parents, everywhere.

Frequently asked questions

Are you an Agency?

Which cities are you operational in?

Do you have live-in nannies?

What happens if my nanny falls sick or goes on leave?

What are the jobs that the nanny will do?

How do you train your nannies?

Are there any other fees than the price on the app?

Do the long term nannies get Sunday off?

What happens if we are going on a holiday?

I liked one of the nanny profiles, but she's not visible now. Why is that?

How do I see the nanny profiles available and pricing?

About

Contact

Let Supernan take childcare off your plate.
Our nannies are screened, trained in childcare, police-verified, CPR and First Aid trained.

Download the app to see availability and pricing in your area, its super quick, we promise!

Built with ❤️ by parents, for parents, everywhere.